Message Types & Settings FAQs

Can a notification link straight to another mobile app?
You can send a notification containing the deep link to any mobile app. If the app is installed on the device, OpenBack automatically deep links to the mobi...
Mon, 27 Jul, 2020 at 12:55 PM
Deep Links - how do they work with OpenBack?
Deep links are supported out of the box. In the URL field for notifications just include the deep link from the URL scheme setup inside your mobile app.   ...
Mon, 27 Jul, 2020 at 1:01 PM
Is my notification shown on the lockscreen for iOS?
If the user has allowed your notifications to be shown on the lockscreen, then they will be - and it will display the app name and content.  You can set...
Mon, 27 Jul, 2020 at 1:09 PM
Once installed, can I send a message to all users?
Once the OpenBack SDK is integrated into an app and released to the app store, the user needs to complete the update to the latest version of the app on the...
Mon, 27 Jul, 2020 at 1:12 PM
How to open a web page as a webview or directly in the phone's browser from a notification?
You can configure a notification to open any web page either in a web view (in front of your app) or in the browser. You may want to load a web page in ...
Mon, 27 Jul, 2020 at 3:09 PM
What type of files are supported with In-App Messages?
The user's device must support the file type used in the In-App Message. For video messages, we support .avi & .mp4 with HT64 encoding as they ...
Tue, 8 Sep, 2020 at 12:25 PM
How can I send a video in a notification?
There are several options for using notifications to send users a video. You can see our guide here.
Mon, 27 Jul, 2020 at 3:14 PM
How do recurring messages work?
Details on the recurring message settings are found here. The Min Time Between Delivery and Min Time Between Interactions settings will respect whichever se...
Mon, 27 Jul, 2020 at 3:30 PM
Sending & Delivering Custom HTML messages
The most important thing when sending Custom HTML messages, is to test. Make sure that the content you're sending fits both your brand and your user&#x...
Wed, 16 Sep, 2020 at 4:14 PM