General FAQs

What is a Campaign?
A campaign is the combination of a particular message content (what is in the message), message type (dynamic push notification, In-app message, etc.) and t...
Fri, 24 Jul, 2020 at 4:33 PM
What is a Signal?
A Signal is something that happens on your user's phone/tablet that is monitored on an ongoing basis.   Multiple Signals can be used together to en...
Fri, 24 Jul, 2020 at 3:08 PM
Is there a chance a customer that has our app installed gets too many messages?
There are Message Frequency limits for each of your apps across iOS and Android. You can change these limits in your Dashboard App Settings.  You can limit...
Fri, 24 Jul, 2020 at 4:00 PM
What's the difference between a remote push notification and a local notification?
There are two types of mobile app notifications: Remote Push notifications: These are messages sent from the cloud to a particular app on a particular ...
Mon, 20 Jul, 2020 at 5:27 PM
Does OpenBack work when the user has my app shut?
Yes, OpenBack works even when the app is closed.
Wed, 15 Jul, 2020 at 1:16 PM
What's the difference between Global Messages and Individual Messages?
A Global Message is sent out to every user, and is then ready and waiting for the selected Signals to be met. A Individual Messagesent out to a specific...
Fri, 24 Jul, 2020 at 3:44 PM
How often does the app check the Signals for each campaign?
The OpenBack SDK checks the Signals based on certain device events. It also runs a scheduled check that runs every few minutes.
Fri, 24 Jul, 2020 at 3:52 PM
What is Data Polling?
Every time the OpenBack SDK checks if the Signals have been met, this data is stored and then polled (sent back) to the OpenBack Engine (OBE) for future ana...
Fri, 24 Jul, 2020 at 3:56 PM
What is User Level Messaging?
User level messaging is where particular messages go to some of the users who have your app installed. This is used in situations including: Using Cus...
Fri, 24 Jul, 2020 at 4:10 PM
What is an Interaction?
An interaction is when a user clicks or dismisses a notification. The Interaction Rate % seen on the dashboard is the percentage of delivered notifications ...
Fri, 24 Jul, 2020 at 4:17 PM