Enter your search term here...
New support ticket
Check ticket status
What is a Campaign?
What is a Signal?
Is there a chance a customer that has our app installed gets too many messages?
What's the difference between a remote push notification and a local notification?
What is an in-app Message?
See all 24 articles
Signal Specific FAQs
How does the Other Apps Signal work?
What is the difference between Location & Locale Signals?
Examples of Custom Segments
Android Specific Questions
Are notifications delivered when a user's phone is in Do Not Disturb mode?
Why is only 1 line of the notification shown in the notification centre?
Setting up ProGuard rules?
What if I'm already using a notification provider other than Firebase?
Can you read the notification payload information?
See all 8 articles
Message Types & Settings FAQs
Can a notification link straight to another mobile app?
Deep Links - how do they work with OpenBack?
Is my notification shown on the lockscreen for iOS?
Once installed, can I send a message to all users?
How to open a web page as a webview or directly in the phone's browser from a notification?
See all 9 articles
iOS Specific Questions
Does the OpenBack iOS SDK support iOS Provisional Authorization?
Does OpenBack record an iOS user's screen?
Help Desk Software