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Overview of the OpenBack Dashboard
How to use the Idle (Last Open) Signal
How to use the Other Apps Signal
How to Use Custom Segments
An Overview of Our Metrics
See all 12 articles
What is a Campaign?
What is a Signal?
Is there a chance a customer that has our app installed gets too many messages?
What's the difference between a remote push notification and a local notification?
Does OpenBack work when the user has my app shut?
See all 25 articles
Signal Specific FAQs
How does the Other Apps Signal work?
What is the difference between Location & Locale Signals?
Examples of Custom Segments
Custom Segments - Do I use IN or CONTAINS?
How does the Brightness signal work?
Android Specific Questions
Are notifications delivered when a user's phone is in Do Not Disturb mode?
Why is only 1 line of the notification shown in the notification centre?
Setting up ProGuard rules?
What if I'm already using a notification provider other than Firebase?
Can you read the notification payload information?
See all 8 articles
Message Types & Settings FAQs
Can a notification link straight to another mobile app?
Deep Links - how do they work with OpenBack?
Is my notification shown on the lockscreen for iOS?
Once installed, can I send a message to all users?
How to open a web page as a webview or directly in the phone's browser from a notification?
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iOS Specific Questions
Does the OpenBack iOS SDK support iOS Provisional Authorization?
Does OpenBack record an iOS user's screen?
iOS App Store privacy questions?
Can we add more than 1 app?
How big are the OpenBack SDKs, what will they add to size of my app when installed?
How can I test on a single device?
Does the Location Signal work without permissions?
I can't see my app on the View Apps page?
See all 6 articles
OpenBack Engine Platform Questions
How many app installs can OpenBack scale to?
What is the OpenBack Engine (OBE)?
How secure is the OpenBack platform?
How is current country determined?
How do I know the OpenBack SDK is secure, safe and doesn’t collect unauthorised data from my app?
Data & Reporting
What is the Customer Data Feed?
How do I export reporting data?
Dashboards & Analytics_UNUSED
Dashboards & Metrics
How does OpenBack handle different timezones for reporting?
How Retention and usage metrics are defined and calculated in OpenBack
How is Return on Push Calculated?
Which is the 1st day that someone uses the app?
How do you count an install?
See all 16 articles
Help Desk Software