OpenBack

Quickstart Videos 7

• Overview of the OpenBack Dashboard
• How to use the Idle (Last Open) Signal
• How to use the Other Apps Signal
• How to Use Custom Segments
• An Overview of Our Metrics

See all 7 articles

General FAQs 24

• What is a Campaign?
• What is a Signal?
• Is there a chance a customer that has our app installed gets too many messages?
• What's the difference between a remote push notification and a local notification?
• Does OpenBack work when the user has my app shut?

See all 24 articles

Signal Specific FAQs 5

• How does the Other Apps Signal work?
• What is the difference between Location & Locale Signals?
• Examples of Custom Segments
• Custom Segments - Do I use IN or CONTAINS?
• How does the Brightness signal work?

Android Specific Questions 8

• Are notifications delivered when a user's phone is in Do Not Disturb mode?
• Why is only 1 line of the notification shown in the notification centre?
• Setting up ProGuard rules?
• What if I'm already using a notification provider other than Firebase?
• Can you read the notification payload information?

See all 8 articles

Message Types & Settings FAQs 12

• Can a notification link straight to another mobile app?
• Deep Links - how do they work with OpenBack?
• Is my notification shown on the lockscreen for iOS?
• Once installed, can I send a message to all users?
• How to open a web page as a webview or directly in the phone's browser from a notification?

See all 12 articles

iOS Specific Questions 3

• Does the OpenBack iOS SDK support iOS Provisional Authorization?
• Does OpenBack record an iOS user's screen?
• iOS App Store privacy questions?

Integration 6

• Can we add more than 1 app?
• How big are the OpenBack SDKs, what will they add to size of my app when installed?
• How can I test on a single device?
• Does the Location Signal work without permissions?
• I can't see my app on the View Apps page?

See all 6 articles

OpenBack Engine Platform Questions 5

• How many app installs can OpenBack scale to?
• What is the OpenBack Engine (OBE)?
• How secure is the OpenBack platform?
• How is current country determined?
• How do I know the OpenBack SDK is secure, safe and doesn’t collect unauthorised data from my app?

Exporting Data 2

• What is the Customer Data Feed?
• How do I export reporting data?

Dashboards & Analytics_UNUSED 0

Dashboards & Metrics 16

• How does OpenBack handle different timezones for reporting?
• How Retention and usage metrics are defined and calculated in OpenBack
• How is Return on Push Calculated?
• Which is the 1st day that someone uses the app?
• How do you count an install?

See all 16 articles

Support Information 2

• Support Policy
• Technical Documentation